Questions,
answered.

SetCollectives is a home and lifestyle décor store focused on thoughtful pieces designed to bring warmth, simplicity, and character to everyday spaces.

We currently serve customers in France and the United States.

You can reach our customer support team at contact@setcollectives.com . Our support hours are Monday–Friday, 9:00 AM–5:00 PM EST, and we aim to respond within 1 business day during support hours.

Yes. Products listed on SetCollectives are offered as new items unless otherwise clearly stated on the product page.

Product availability is displayed directly on the individual product page. If an item is unavailable, the page may indicate that it is sold out or temporarily unavailable.

We make every effort to display our products as accurately as possible. Colors and textures may appear slightly different depending on lighting, photography, and your device or screen settings.

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

If you need to change or cancel an order, please contact us as soon as possible at contact@setcollectives.com . We will do our best to accommodate your request before the order is dispatched, but changes or cancellations cannot always be guaranteed.

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Standard shipping is free for orders delivered within France. Standard shipping to the United States is $9.90 USD.

For France, delivery is estimated at 2–5 business days after dispatch. For the United States, delivery is estimated at 5–10 business days after dispatch. Delivery times are estimates and may vary.

Orders shipped to the United States may be subject to customs duties, taxes, or other import charges. Any applicable charges are generally the responsibility of the customer unless otherwise stated.

Delivery times are estimates and can occasionally be affected by carriers, weather, customs, holidays, or other circumstances outside our control. If your package appears significantly delayed, please contact us and we will assist you.

We generally accept eligible returns within 30 days of receiving your order. Items must meet the conditions described in our Refund Policy.

Contact us at contact@setcollectives.com with your order number and the reason for your return. We will provide the appropriate return instructions.

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Photos of the item and packaging may be requested so we can assess the issue and help resolve it.

Once an eligible return has been received and inspected, approved refunds are generally issued to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.