FAQs
Frequently Asked Questions
How can I place an order?
Choose a product, add it to your cart and complete checkout using the available payment options. You will receive an order confirmation by email after checkout.
Which countries do you ship to?
We currently serve customers in the United Kingdom and the United States. Available shipping options, prices and estimated delivery times are shown at checkout.
How can I track my order?
Use the tracking link sent to your email when your order is dispatched. If you cannot find the email, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible after placing the order. We will try to help, but an order may not be changeable once it has entered fulfilment.
What is your return policy?
Eligible items may be returned within 14 days of delivery, subject to the conditions in our Return & Refund Policy. Contact us before sending anything back.
What should I do if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and explain the next step.
How can I contact SetCollectives?