Privacy policy

Last updated: September 2026

At SetCollectives, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices and rights available to you when you use our website or purchase from us.

This Privacy Policy applies to information collected through the SetCollectives website, during purchases, through customer support communications, and through other interactions with our online store.

1. Who We Are

SetCollectives is a home and lifestyle ecommerce brand based in France.

Our business contact details are:

SetCollectives
2 Avenue des Murs du Parc
94300 Vincennes
France

Email: contact@setcollectives.com

For privacy-related questions or requests, you may contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide to Us

Your name and contact information.
Your billing and shipping address.
Your email address.
Your order and purchase information.
Information you provide when contacting customer support.
Information you submit through forms on our website.
Information you provide when subscribing to marketing communications.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on the technologies and services enabled on the website. This may include information such as:

IP address or approximate location.
Browser and device information.
Operating system and device type.
Pages viewed and interactions with the website.
Referring websites or sources.
Information about website usage and performance.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

3. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders.
Processing payments through our payment providers.
Arranging shipping and delivery.
Providing order confirmations and shipping updates.
Responding to customer questions and support requests.
Processing returns, refunds, and other order-related requests.
Maintaining and improving our website and services.
Detecting, preventing, and investigating fraud or unauthorized activity.
Maintaining the security of our website and systems.
Sending marketing communications where permitted and where you have provided any required consent.
Understanding how visitors use our website and improving the customer experience.
Complying with legal and regulatory obligations.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing your personal information, we may rely on one or more of the following legal bases:

Contract: where processing is necessary to process and fulfill an order or provide services you have requested.
Legal obligation: where processing is necessary to comply with applicable laws or regulatory requirements.
Legitimate interests: where processing is reasonably necessary for purposes such as website security, fraud prevention, customer service, or improving our services, provided those interests are not overridden by your rights.
Consent: where we rely on your consent, such as for certain marketing or non-essential cookies and technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

5. Payment Information

Payments made through our website are processed by third-party payment providers.

We generally do not receive or store complete payment card details such as your full card number or security code on our own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy policy and security practices.

We may receive limited payment-related information, such as payment status, transaction identifiers, payment method type, or other information necessary to confirm and manage your order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support marketing or advertising activities where applicable.

Cookies may be used for purposes such as:

Keeping items in your shopping cart.
Maintaining your session during checkout.
Remembering preferences.
Understanding website performance and usage.
Measuring marketing or advertising effectiveness, where applicable.

Depending on your location and applicable law, you may be able to control or refuse certain non-essential cookies through your browser settings or the cookie preferences provided on our website.

Disabling certain cookies may affect the functionality or availability of some website features.

7. Sharing Your Information

We may share personal information with service providers and other third parties where reasonably necessary to operate our business and provide our services.

These parties may include providers involved in:

Website hosting and ecommerce infrastructure.
Payment processing.
Order fulfillment and shipping.
Customer support.
Email and communications.
Website analytics and performance measurement.
Fraud prevention and security.
Marketing or advertising, where applicable.

We do not sell your personal information as part of our ordinary business operations.

We may also disclose information where necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud or security threats, or protect the safety of our customers or others.

8. International Data Transfers

Some of the service providers we use may process personal information in countries outside France or the European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

The appropriate retention period depends on the type of information and the reason it was collected.

When personal information is no longer required, we may securely delete it, anonymize it, or otherwise process it in accordance with applicable law.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

11. Your Privacy Rights in the European Union

If you are located in the European Union or another jurisdiction where applicable data protection laws provide similar rights, you may have certain rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include:

The right to access your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to data portability where applicable.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, please contact us at contact@setcollectives.com and clearly describe your request.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

If you believe your privacy rights have been violated, you may also have the right to lodge a complaint with the data protection authority responsible for your location.

12. Marketing Communications

If you subscribe to our marketing communications, we may use the information you provide to send you updates about SetCollectives, including new products, collections, home inspiration, and promotional offers where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your orders, purchases, account, or customer service requests.

13. Children’s Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Third-party websites operate independently from SetCollectives and may have their own privacy policies, terms, and practices. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

We are not responsible for the privacy practices of third-party websites that we do not control.

15. United States Customers

If you are located in the United States, certain state privacy laws may provide additional rights depending on your state of residence and the circumstances of the processing.

Where applicable, we will handle requests relating to those rights in accordance with the requirements of the relevant law.

If you have a privacy request, please contact us at contact@setcollectives.com .

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: