Terms of service

Last updated: September 2026

Welcome to SetCollectives. These Terms of Service govern your use of the SetCollectives website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

Nothing in these Terms of Service is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.

1. About SetCollectives

SetCollectives is a home and lifestyle ecommerce brand based in France. We offer a curated selection of products intended for everyday living, including home décor, kitchen and table items, candles and home fragrance, and bedroom and bath products.

Our business contact details are:

SetCollectives
2 Avenue des Murs du Parc
94300 Vincennes
France

Email: contact@setcollectives.com

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to systems or accounts, or use the website in a way that violates applicable laws or the rights of others.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers, or our business from misuse or unauthorized activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, colors, prices, and other product information are accurate and up to date.

However, colors and appearance may vary depending on your device, screen settings, lighting, photography, or other factors.

Product dimensions, materials, care instructions, and other specifications should be reviewed on the applicable product page before placing an order.

Where products are sourced from or supplied by third-party manufacturers or suppliers, SetCollectives may use information provided by those sources to describe the products accurately.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or that an order will ultimately be accepted.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, which may include a refund where applicable.

5. Prices and Payment

Product prices are displayed on the website at the time of purchase. Applicable shipping charges are shown during checkout and are also described in our Shipping Policy.

For deliveries to the United States, the standard shipping charge is $9.90 USD.

Standard shipping to France is currently free.

Prices and shipping charges may change from time to time. Any changes will not affect an order that has already been accepted, except where an adjustment is required by applicable law.

Payment must be successfully authorized before an order can be processed and dispatched.

6. Orders

When you place an order, you are making an offer to purchase the selected products under these Terms of Service.

After placing an order, you should receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, significant pricing or product information errors, or circumstances where a product is unavailable.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected item using the original payment method, unless another method is required by applicable law.

7. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at contact@setcollectives.com and include your order number.

We will make reasonable efforts to accommodate requests received before an order has been processed or dispatched. However, we cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.

Your statutory consumer rights, including any applicable right of withdrawal, remain unaffected.

8. Shipping and Delivery

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Current standard shipping options are:

France: Free standard shipping, with estimated delivery of 2–5 business days after dispatch.
United States: $9.90 USD standard shipping, with estimated delivery of 5–10 business days after dispatch.

Delivery estimates begin after dispatch and do not include order processing time.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, customs processing, public holidays, severe weather, incorrect address information, or other circumstances beyond our reasonable control.

For additional information about shipping, tracking, customs, duties, taxes, and delivery issues, please review our Shipping Policy.

9. Customs, Duties, and Taxes

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or applicable authorities.

Unless otherwise required by applicable law, any such customs duties, import taxes, or other charges are the responsibility of the customer.

SetCollectives does not control customs processing times or the amount of charges imposed by customs authorities or other government agencies.

10. Returns and Refunds

Eligible products may generally be returned within 30 days of receiving your order, subject to the conditions described in our Refund Policy.

For returns requested because of a change of mind or customer preference, the customer is generally responsible for the return shipping cost.

If an item arrives damaged, defective, or different from the item ordered, please contact us before returning it. Where the issue is our responsibility, we will provide appropriate return instructions and cover the applicable return shipping cost.

Customers located in the European Union may also have statutory consumer rights, including applicable rights of withdrawal and legal guarantees. Nothing in these Terms of Service limits those mandatory rights.

For complete information about returns, refunds, cancellations, and applicable consumer rights, please review our Refund Policy.

11. European Union Consumer Rights

If you are a consumer located in the European Union, you benefit from mandatory consumer protection rights that apply to your purchase.

For most online purchases of goods, EU consumers generally have a statutory right of withdrawal for 14 days from the date the goods are received, subject to exceptions provided by applicable law.

You may also have additional statutory rights relating to goods that are defective, damaged, or do not conform to the contract.

Nothing in these Terms of Service, our Shipping Policy, or our Refund Policy is intended to remove or reduce mandatory consumer protections applicable to your purchase.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, page layouts, and other materials, is owned by or used by SetCollectives with appropriate permission.

You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, or otherwise use website content for commercial purposes without appropriate authorization.

13. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, shipping, analytics, customer support, or other ecommerce services.

Third-party services may have their own terms and privacy policies. SetCollectives is not responsible for the independent terms, policies, or practices of third-party providers.

Our website may also contain links to third-party websites. These links are provided for convenience, and we do not control the content or availability of external websites.

14. Website Availability

We aim to keep the SetCollectives website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security measures, or circumstances beyond our reasonable control.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, SetCollectives will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, carrier delays, customs delays, or events that could not reasonably have been prevented.

Nothing in these Terms of Service affects any mandatory rights or remedies available to consumers under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business practices, services, or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date.

The Terms of Service applicable to an order are those in effect at the time the order is placed, except where a change is required by applicable law.

17. Applicable Law

These Terms of Service are governed by the laws applicable in France, without prejudice to any mandatory consumer protection laws that may apply to customers in their country or jurisdiction.

If you are a consumer in the European Union or another jurisdiction with mandatory consumer protection rules, you retain the rights and protections provided by those rules.

18. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us: