Shipping policy
Last updated: September 2026
At SetCollectives, we currently ship orders to France and the United States. This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, tracking information, and other important shipping details.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.
1. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Processing time is the time required to prepare your order for shipment. It is separate from the delivery time required by the shipping carrier.
Once your order has been dispatched, you will receive tracking information when tracking is available for your shipment.
2. Shipping to France
We offer standard shipping to addresses in France.
- Shipping Cost: Free
- Order Processing: 1–3 business days
- Estimated Delivery: 2–5 business days after dispatch
The estimated delivery period begins once your order has been dispatched and does not include the order processing period.
3. Shipping to the United States
We offer standard shipping to addresses in the United States.
- Shipping Cost: $9.90 USD
- Order Processing: 1–3 business days
- Estimated Delivery: 5–10 business days after dispatch
The $9.90 USD standard shipping charge applies to deliveries within the United States.
The estimated delivery period begins once your order has been dispatched and does not include the order processing period.
4. Tracking Your Order
When tracking information is available, we will provide it after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your shipment through the applicable carrier.
If you have received a shipping confirmation but cannot locate your tracking information, please contact us at contact@setcollectives.com and include your order number.
5. Customs, Duties, and Taxes
Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or applicable authorities.
Any customs duties, import taxes, or other charges imposed after shipment are the responsibility of the customer unless otherwise required by applicable law.
SetCollectives does not control customs processing times or the amount of any applicable customs or import charges.
6. Delivery Delays
We work with shipping carriers to deliver orders within the estimated delivery periods provided above. However, delivery dates are estimates and are not guaranteed.
Delays may occur because of carrier disruptions, severe weather, public holidays, customs processing, incorrect address information, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us and we will do our best to assist you.
7. Incorrect or Incomplete Shipping Address
Please make sure that your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at contact@setcollectives.com with your order number.
We will make reasonable efforts to update an address before an order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
8. Undeliverable or Returned Packages
If a package is returned to us because the shipping address was incorrect, incomplete, inaccessible, or the package could not be delivered for another reason attributable to the customer, please contact us to discuss the available options.
Additional shipping costs may apply if the package needs to be reshipped, where permitted by applicable law.
9. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at contact@setcollectives.com and include your order number.
For damaged shipments, photographs of the item and packaging may be requested to help us investigate the issue with the shipping carrier.
If an item arrives damaged, defective, or incorrect, we will provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.
10. Returns
Eligible items may generally be returned within 30 days of receiving your order, subject to the conditions described in our Refund Policy.
For complete information about return eligibility, return shipping costs, refunds, damaged or defective items, and statutory consumer rights, please review our Refund Policy.
11. Where We Ship
At this time, SetCollectives ships to:
- France
- United States
We may expand our shipping destinations in the future. If a destination is not available at checkout, we are currently unable to ship to that location.
12. Contact Us
If you have questions about shipping or your order, please contact us:
SetCollectives
2 Avenue des Murs du Parc
94300 Vincennes
France
Email: contact@setcollectives.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response Time: We aim to respond to customer inquiries within 1 business day during our support hours.